Club carlson hotel directory pdf




















For hotels where stay data is not available, Curtis-C reservation data is used to calculate the In such cases, it is then the hote's responsibility to add, review and update transactions using the TravelCom application.

Travel agent commissions are processed bi-weekly, but are posted on a weekly basis for review on TravelCom according to the Pegasus Processing Calendar for each hotel. Hotels are required to review and update transactions within five 5 calendar days once they are posted on TravelCom review period. At the end of the review period, transactions are processed and Radisson will issue payment for these transactions. If a hotel fails to update or correct transactions in TravelCom during the review period, those transactions are deemed approved by the hotel and the hotel will be liable for those transactions.

Recommendations and several tools have been implemented to help you optimize your revenue from third-party Web sites. Once connectivity is provided by Radisson for the hotels, this is the only participation option available to the hotels. This research confirms the importance of current and accurate hotel content. Preferred suppliers and vendors must receive and accept online content updates according to industry standards. Property updates, such as renovations and images, must be accepted real-time, and suppliers and vendors must be held responsible for ensuring this data is available on their sites to consumers once provided by Radisson hotels.

This matrix is frequently updated. Hotels should work with these sites on a regular basis to be aware of appropriate additional promotional opportunities.

Some main points to consider before requesting approval for participation include, but are not limited to: Research the connectivity. Research the relation the proposed site has with your targeted customer. Research current placement on travel websites to determine if a special rate is required for better placement.

Research if the site has promotional opportunities via sales, destination pages or other marketing opportunities to extend the reach of your hotel.

This clause is mandatory in all wholesale agreements, including those with offline wholesalers. Revenue and rate programs such as Stay Night Automated Pricing SNAP system, Demand Marketing and eStandby were developed and implemented based on facts, data and concise analysis to address revenue opportunities, business needs, staying competitive and improving guest satisfaction for hotels.

Hotels are also strongly encouraged to follow the brand's pricing guidelines. Each hotel must pay a monthly Revenue Optimization Fee. This fee includes: Stay Night Automated Pricing SNAP system, continued maintenance and periodic updates, revenue support, customized forecast reports, and targeted revenue optimization campaigns, including Demand Marketing and other programs.

SNAP uses each individual hotel's price sensitive demand, available inventory, and competitor prices to recommend a selling price for each day within a day forecast window.

The system is web-based and requires no additional hardware or software. Hotels are stongly encouraged to follow the recommendations from SNAP to optimize revenue. It is recommended that more than one person be well-versed in the SNAP application. Carlson Rezidor will not allow a connection between an outside vendor and Opera.

Therefore, hotels are strongly discouraged from partnering with outside vendors. Hotels that are identified by Radisson in its descretion are opted-in to email campaign automatically; however, hotels do have the option to opt-out of the campaign, if they choose.

The revenue support group is available to assist hotels with revenue-related decisions. This team of experts is in place to answer questions, provide guidance, and analyze data to help the hotels make decisions in manyareas including pricing, promotion participation and revenue strategy. When hotels have revenue-related questions,they need to proactively reach out to their District Revenue Specialist DRS. This revenue share program is a joint venture between Carlson Rezidor and Nor1.

The fee for participation in the ROPES program will vary depending on a number of factors, including, the size of the property, customer complexity and the market dynamics of each property.

The intent of this policy is to support the distribution strategy to drive more customers to Radisson. Research shows that customers who book direct tend to be more loyal. The brand web site also offers the opportunity to showcase each hotel property and allow the customer to better understand our brand essence. The Policy: Best Online Rate Guarantee The policy states that any customer finding a rate for a Radisson hotel on a third-party Web site that is lower than the lowest rate for that same hotel on the Radisson Web site will receive the lower rate, plus a 25 percent discount.

The guarantee is valid for lower rates found online at least 48 hours prior to arrival. The guarantee is valid for claims submitted within 24 hours of original booking. The guarantee is valid for claims submitted using the same hotel, dates, room type, bed type, number of guests, and length of stay. There are no exceptions to this policy due to restrictions, rates or packages. The guarantee does not apply to negotiated rates; opaque rates found on opaque Web sites Priceline, Hotwire, etc.

Valid claims will be processed by Customer Care as a "complaint" with the 25 percent discount administered via Customer Care. If a Best Online Rate Guarantee issue has been identified, hotels should immediately resolve the issue by correcting the rate in CHW eXpress or by contacting the hotel's Specialist at , option 2, for help in adjusting rates appropriately.

Hotels must honor reservations that were booked or adjusted in Curtis-C. Be sure to review the comments section of the adjusted reservation for web site rate and rate information as the rate will have been adjusted to reflect the additional 25 percent discount.

Hotels email marketing must also provide customers the opportunity to choose their communication preferences, including the ability to opt out of email campaigns. Radisson hotels are responsible for complying, and engaging with email service providers that comply with all legal requirements and privacy laws, including but not limited to the provisions of the CAN-SPAM Act and subscribing to a bonded sender program certification.

Hotels cannot send promotional emails from their own system. Radisson hotels engaging in their own emailemail program may only send to their own guests and are prohibited from sending emailemail beyond their guest database. Third-party email service providers may be able to provide this service to hotels. This correspondence is not governed by any permission you have or have not granted for receiving e-communications from Radisson Hotels or its affiliates and subsidiaries.

Choosing to opt out will not affect any current permission you have set with Radisson Hotels. All Radisson hotels are required to use that Guest Data only for the purposes for which Radisson provides it to them and are required to take reasonable measures to protect it against unauthorized access or misuse. Any emailemail or other marking must be in compliance with Radisson's Privacy and Security policies, and its Privacy Principles.

As the owner or operator of a Radisson hotel, you are responsible for adopting and implementing privacy policies and procedures governing the collection, use and disclosure of emailemail addresses, and all other Guest Data that is consistent with Radisson's privacy principles and ensure your and the hotel's compliance with all applicale privacy and data protection laws.

This program provides hotels with an efficient alternative method for handling their reservation calls. Allows calls to be answered as if they were being serviced at the hotel.

Allows the hotel to focus on servicing the guests on site while RCP sells the hotel and satisfies the guest on the phone.

Provides an established disaster recovery plan for a hotel that is experiencing PMS downtime or other system issues preventing calls from being booked at the property. Calls transferred to brand telephone number Non-RCP will be charged USD 3 per call for calls transferred to brand's toll-free number.

This organization is responsible for proactively soliciting companies, individuals and organizations that plan and book hotel rooms on a theater as well as global sales basis in order to deliver business opportunities to our hotels in both the group and transient segments to respond to and follow up on in order to secure business that is in alignment with the financial objectives of the hotel.

Your hotel may receive requests for proposals RFPs for both group and transient business from the Carlson sales organization. Your hotel is expected to participate in the global agreements negotiated on behalf of all Carlson Rezidor hotels.

Hotels interested in gaining preferred status with key corporate transient accounts where they are not currently preferred should review the FAQ document for that key account on Connect. It will provide you with the requirements each company has for participating in their program as a preferred hotel. A great source for local intelligence is through TravelCLICK's Hotelligence report which will require you to subscribe on a monthly basis.

Then, after validating the market intelligence from your comp set, you will need to develop a compelling "business case" that would allow a solid value proposition for the company to move their business to your hotel from where their travelers are currently staying within your comp set.

Once the DD has approved the business case, complete a Corporate Consideration Form found on Connect and return it to the DD, who will forward to the appropriate director of Carlson Rezidor sales. The director will work with the travel buyer to try to gain preferred status for your hotel based on the strength of the volume in your market and how compelling your business case is to get them to add another preferred hotel or drop the one they are currently using.

Complete details regarding the Corporate Consideration Form process can be found on Connect using the path below. Hotels are required to maintain the My Property section of Lanyon 3C with complete and accurate information for your hotel.

In addition to populating corporate and consortia RFPs received via Lanyon, the information contained in this section is also used for populating information in several third-party meeting sites e. Hotels are prohibited from redirecting reservations, business or group leads provided by Radisson channels to nonRadisson hotels.

The designated sales person should routinely conduct sales calls. Sales activities should be documented. A sales call report file should be established with a sales call trace system in place. Alternatively, you may choose to maintain your files and account information in one of the several contact management software programs that are available. Follow-up communications to all sales calls should be generated in a timely manner.

The PCR number assigned to each account provides tracking of reservation activity , and insures corporate travel managers' access to discounted corporate rates on a brand-wide basis. Discount levels are for hotels outside of volume negotiated hotels and are off the BAR rate, which are established hotel by hotel. The PCR level a corporate account receives and thus the discount level is based upon the volume each account generates for our hotels and their corporate travel policies.

This helps promote a stronger relationship with corporate travel programs and is intended to drive incremental business on a theater and global level. Hotels are required to participate in the PCR program. The activity of PCR accounts is tracked across all hotels in order to measure the volume of their reservation activity. This information is included in your hotel's monthly Curtis-C report. This shows on a monthly and year-todate basis, the Curtis-C reservation activity of PCR accounts for the hotel.

It does not track reservation activity from PCR accounts calling the hotel directly. In order for a hotel to offer a confidential, locally negotiated rate through PCR, "volume negotiated" as referenced above complete and submit a GDS Negotiated Rate Request form.

Fax it or email it according to the instructions on the bottom of the form. An account number will be assigned and returned to you within five to seven 5 to 7 business days. These leads are delivered via Meeting Broker to a designated contact at your hotel. Leads are to be reviewed and the hotel must respond to the client within four hours after receiving the lead.

Hotels are encouraged to respond within one hour to provide them the best opportunity to win the business. Group leads sent to your hotel via Meeting Broker represent prospective business from a member of Carlson Rezidor sales team, sales specialists, the brand web, and independent meeting planners such as HelmsBriscoe and through Starcite. In the body of the email, there will be a link that will take you directly to Meeting Broker where you will find full details about the lead.

All responses to a lead are to be done through Meeting Broker. Meeting Broker has a proposal built into the system for you to use when replying favorably to the customer. This proposal can be sent to the customer through Meeting Broker. When declining a piece of business, there is a turndown button in Meeting Broker that will generate a decline notice to the customer.

Hotels are required to maintain the status and related status codes of all business in Meeting Broker. Hotels are charged a 5 percent fee on all consumed business that was generated via Meeting Broker.

This fee applies to all group business delivered via Meeting Broker with the exception of third-party business such as HelmsBriscoe and wholesale tour and travel business. This fee will be charged on consumed room revenue production and assessed after the group departs.

Hotels have the option to decline a lead for any piece of business that does not meet their revenue expectations. Hotels are at all times in full control of the pricing and terms and conditions for any group booking.

Once the billing cycle has run and your hotel has been invoiced you will be unable to go back and adjust actual room night pick-up, and will be billed accordingly. All DOSs must complete required program training. Hotels are required to maintain a minimum of one person trained and proficient to perform to standard requirements. The global sales team is constantly soliciting business on behalf of Radisson. A bid sent to your hotel should always be considered and your best rate should be offered commensurate with expected volumes, stay patterns and other considerations.

The sales team can assist you with all aspects of this program and can outline the importance of participating. This program is used to submit bids for all travel agent consortium programs. All information regarding programs and bids will be sent to the hotel by use of the message system within Lanyon. Hotels must check Lanyon daily. There must be at least one person at the hotel trained on the Lanyon system at all times. This self-paced course provides information to help navigate Lanyon and maximize your sales efforts.

Several other programs will be offered for hotels for a listing fee. Hotels have an option of whether or not to participate in these programs. Work with local fire officials to develop your emergency plans and emergency action team responsibilities. Fire drills should be conducted at least once every six 6 months and documented.

A spare extinguisher must be kept on the property. Emergency plans must be on file in all departments. Emergencies which require immediate notification to Radisson include, at minimum, the following: Guest death resulting from crime or accident. Acts of terrorism. Employee work-related death. Major fire, explosion or construction mishap resulting in loss of life or causing the business to shut down.

Natural disasters resulting in loss of life or extensive property damage e. Major illness outbreak which creates an emergency situation and in which the hotel or restaurant is a possible source. Whenever possible, hotels should disclose proposed press statements or other communications regarding the incident to the regional vice president of operations. The general manager must document the accident, conduct a thorough investigation and file the report as required by the insurance carrier and state law.

Blank accident forms should be on-hand at all times. It is the responsibility of all general managers to seek assistance from the Red Cross or other training facility to train your designated employees in First Aid, CPR, and AED if applicable.

A fully-stocked first aid kit must be available and easily accessible at the hotel. No medications, including aspirin, should be stocked or distributed to hotel guests or employees.

It is the responsibility of hotel management to ensure that corrective actions are taken to safeguard against the reoccurrence of any accident or potentially dangerous incident. Keys must be issued only to authorized individuals on the basis of necessity. Authorized employees must be trained in the proper procedures for entering a guest room.

See section of this manual. Upon the occurrence of any guestroom theft, at least the following three steps must be taken: The general manager must be notified. The incident must be documented using a property incident report form normally provided by property's insurance carrier. All entries in the guest room must be reviewed using the electronic lock reader device and the lock on the involved guest room must be re-programmed.

Only the general manager or MOD can make this decision. All linen closets, trash and linen chutes will be secured at all times. Each property must have a written document that defines the procedure for issuing emergency and master keys. A log must be maintained to record each issue of these keys. All housekeeping and maintenance master key issuance must be recorded in this log. Each key transaction must be witnessed and documented.

These keys will not leave the property under any circumstance. It is essential that the number of outstanding master keys be kept to a minimum. If a master key is lost, then all rooms affected must be re-keyed. No individual shall be issued a guestroom key unless they can identify themselves as being registered to that room or are authorized, in person, by the registrant to receive a key.

A master key list must be maintained and inventoried monthly. A master e-key must be available in an emergency lock box on the property that can be accessed by the fire department, police or staff member in the case of an emergency. Each property will limit the number of master keys that open all guest rooms. Each property must have a system of floor sub-masters in place. This will allow a housekeeper to enter guest rooms only in their section.

No hotel may enter into any contract or agreement that includes or infers any responsibility or obligation on the part of Radisson. Hotels must strictly comply with all laws, regulations and codes; federal, state, province or local that apply to the operation of a hotel or its parts.

The Radisson privacy policy is posted online and can be found at www. Each licensee is encouraged and expected to obtain its own legal counsel to make sure that licensee and the hotel are in such compliance.

Radisson provides no advice or counsel, legal or otherwise, with respect to the steps that licensee and the hotel must tak to comply with applicable laws or regulations or the Radisson privacy policy.

Only one key will exist for each safe deposit box. Duplicate keys must be destroyed. A notice that safe deposit boxes are available must be posted in accordance with applicable statues. A safety deposit sign-out card form must be completed by the guest and kept on file. A surrender signature must be obtained upon surrender of box. There is no charge for an in-room safe. For safe style and location specifications please refer to the Radisson Technical Brand Standards available on Connect.

Travel agent commission payment reports should be reviewed regularly for suspicious activity. Guest room numbers and names will not be given out. The hotel must ensure that public telephones or other public systems do not display any guest information. All guestroom information, guest data and any personally identifiable information is considered confidential and must not be given out.

The licensee is required to create, publish, implement and enforce a data privacy policy and procedures for the hotel. Refer to section Data Privacy. Hotels are prohibited from requesting, using or storing credit card Security Code numbers.

The Security Code number is located on the back of the credit card. The records must contain the location in which the item was found, by whom, and at what date and time. The general manager, assistant general manager, or designee must handle inquiries relating to lost items.

Even though an item can be identified with a particular guest, the property must not call the guest or mail items without permission from the guest to ensure privacy and confidentiality to guests. Items identified by former guests must be expeditiously returned to the guest. For normal cleaning, repair or preventative maintenance, the hotel employee should knock two times and identify themselves housekeeping, maintenance.

Once again, the employee should knock twice and state the appropriate department. At this point, the employee may enter the room. The same procedures apply to occupied or unoccupied rooms. If a door is found with a key in the lock, or if the door is ajar, follow the procedure in If the guest responds, point out the concern and remind them that the door should always be closed for their safety and security. If the guest does not respond, pull the door shut, remove the key and turn it in to the front desk.

The front desk should contact the guest to let them know of the situation. All suspicious persons should be tactfully approached. If they are not a registered guest of the hotel, are creating a disturbance, or have accessed a guestroom floor with no apparent purpose, they should be escorted from the hotel. Contract guard services may be used when hotel management deems it necessary. Conduct a reference check to verify professional business experience.

All guard services will be required to provide a Certificate of Insurance for at least USD 2 million in general liability insurance to cover property damage and bodily injury. Guard services should not be allowed to carry weapons. The guard service may act as an independent contractor for a function in the hotel. The hotel will not be responsible for loss or damage to any property belonging to a guest utilizing this service. A release of liability must also be signed by the party contracting the guard services, acknowledging these limitations of liability.

All suspicious individuals or activity should be reported to the general manager, assistant general manager or the police department.

A degree one-way door viewer should be installed on all guestroom doors. Handicapped accessible rooms must contain an additional door viewer located 3 feet, 10 inches 1. All guestroom doors should be equipped with a deadbolt lock and collar lock.

All connecting doors must have an internal deadbolt lock. Main entrance doors should be locked at night.

Key card access and a direct telephone line to the front desk are required. Auxiliary entrance doors should be locked 24 hours and have accessibility instructions posted. This Safety and Security Card Evacuation must be in the proper format and must be approved by Radisson. Radisson and its affiliates must be named as an additional insured on all liability policies.

Radisson must receive a certificate of insurance evidencing the required coverage is in effect for the hotel prior to the hotel going on-line with Radisson. In order to remain on-line with Radisson, updated certificates of insurance must be provided to Radisson on an annual basis, or sooner if any policies are renewed, carriers changed, or coverage is otherwise modified.

All tests must be documented. Smoke detectors are to be tested quarterly. The fire alarm and sprinkler systems must be tested and inspected annually by a licensed contractor. Fire extinguishers must be inspected monthly. All inspections must be documented.

Fire drills should be conducted with all staff once every six 6 months. This training must be documented. Maintain the landscaping and grounds so they enhance the appearance of your hotel. Provide sufficient lighting in all parking areas in accordance with the Radisson Technical Brand Standards. Keep all parking areas and driveways clean, well maintained and in a good state of repair, without holes or excessive cracking.

All parking lots and driveways must be edged with concrete curbing. Identify and add directional signage for properties that include multiple buildings. Designate this manager on duty MOD to be responsible for the hotel during any period of time that the general manager is not readily available. Conduct regular training sessions for MODs and document this training.

Through this option, hotels may purchase the AED equipment which includes comprehensive training, maintenance and on-going program management. While an AED program is not currently a requirement of Radisson, you should consult an attorney as it may be a legal requirement in your jurisdiction.

Hotels are required to comply with any such legal requirements. Fees for royalties, marketing, net reservations, Look to Book, Club Carlson, travel agent commissions, Carlson program purchasing services and other miscellaneous invoices must be paid by the specified date each month.

Vendors and employees must be paid according to the commitment made to each. Hotels must accept the complimentary room certificate as payment from the guest. These guests should be treated as VIPs. Hotels are responsible for ensuring that the complimentary room certificate submitted by the guest to the hotel is valid.

The certificates are only valid for regular or standard rooms, not deluxe suites. Supporting information: Radisson Gift Certificates Reimbursement of certificates received for payment of room charges are treated like a check and are included in the daily deposit.

Change must be given when the face value of the certificate exceeds the amount due. When ordering Carlson Rezidor All-Brand gift certificates, payment is required with order check or credit card accepted.

Below is a link to the order form in Connect. Hotels are responsible for ensuring that the free night room voucher submitted by the guest to the hotel is valid. The free room night voucher is valid for regular or standard rooms. Upgrades can be done at the discretion of the hotel. Free room-night vouchers can be redeemed through the corporate accounting office by using the Complimentary Room Certificates Redemption form.

Supporting information: Free Night Room Voucher These visits may be at the discretion of the brand, or by invitation of the hotel. Hotel cleanliness is not a distinction, but an absolute must. Radisson strives to consistently provide guests a visibly clean and fresh experience that reinforces their trust of the Radisson brand at every visit. Housekeeping services must meet the following standards: During normal housekeeping operating hours, provide housekeeping services as soon as possible after a guest makes a request.

Ensure that rooms are always in excellent condition by putting in place a program for continued preventive maintenance. Mirrors, glass surfaces, windows inside and out , ashtrays, walls, telephone, wastebasket, and other room supplies must be spotlessly clean. The baseboards, pictures, windowsills, window treatment drapes , artwork, chairs legs and rungs , dresser and drawers, desk and headboard, closet poles and hangers, closet shelves and television must be clean and dusted thoroughly.

Carpet must be vacuumed thoroughly and be free of stains, tears and loose edges. Rooms must have a pleasant, fresh, and clean fragrance and be free of any unpleasant odors.

All rooms with a smoking odor must be purified prior to offering the room to a new guest. The room must be totally free of vermin, insects and other pests. Beds must be neatly made, with no stains, holes or loose threads in the bedding materials. If sofa beds are provided, they must be made up prior to check-in with mattress pad and sheets.

Two extra pillows with pillow cases are required in all rooms with a sofa bed and should be stored in a drawer or closet. All electrical and mechanical functions in the guest room must be in proper working order. Hangers should be neatly collected to one side of the closet. One remote control must be provided for each television. For all guestroom and guest bathroom glassware, flatware and ceramic mugs, etc. All such eating and drinking utensils are to be commercially washed and sanitized in accordance with industry best practice and local codes.

All guestroom glassware is replaced and refreshed by housekeeping with commercially washed and sanitized product. The total number of required TV channels is 40, of which 24 must be HD, plus 5 optional channels.

It is highly recommended that you provide as many channels in HD as possible to enhance guest satisfaction. Non-available channels should be blacked out. The program enables the hotel to change linens every two days for stay-over guests throughout the entire hotel.

Guest opt-out if they prefer to have their linen changed daily. For guests staying longer than one night, change sheets and pillow cases after every third day, unless the guest specifically requests otherwise. Terry must be placed in an orderly fashion. Ceramic tile, including walls and floor, must be cleaned thoroughly. Caulking and grouting may not be discolored, mildewed or chipped. Fiberglass and porcelain surfaces including bathtub, toilet, soap dish, sink basin and vanity must be thoroughly scrubbed and free of water spots, rings and soap buildup.

If slip strips are used, they must be removed every 24 months and reapplied to prevent permanent marking of tub.

Chrome, including towel bars, showerhead, drains left in the open position and toilet chrome, must be clean, buffed and in excellent working order. Light fixtures, switches and exhaust fans must be clean and in excellent working order. Shower curtains must be clean, free of tears and mildew.

The curtain rod must be clean. Other surfaces including door, vanity, wall plates, ceiling, vinyl and painted walls must be clean and free of all marks. Bath tissue should be finished with a VIP fold. Toilet seats and covers must be closed. These inspections must be scored using a guestroom inspection form. For those housekeepers whose rooms do not consistently pass inspections, additional rooms must be inspected.

Additional rooms may need to be inspected for new housekeepers as part of their training program. Guest rooms not meeting Radisson standards must not be presented to the public.

All vacant rooms must be checked on a daily basis to ensure cleanliness and verify status. Guestrooms available for arrival should be kept at an acceptable temperature, recognizing efforts to conserve energy. The acceptable year-round temperature range is 72 Fahrenheit, plus or minus 6 Fahrenheit, in order to ensure a positive guest arrival experience.

Guests must be assured of privacy. The housekeeper will notify the general manager or executive housekeeper, who, in turn will verify at the front desk if the guest has checked out.

If there is no answer, the general manager or executive housekeeper, along with a witness, should enter the room using proper procedures for entering a guest room to determine the actual status of the room.

If it is a check-out room, the housekeeper will be informed and may clean the room. The Carlson Rezidor Approved Suppliers Lists identify the manufacturers and suppliers who offer all hotel-related products, including Radisson logo products.

To ensure product consistency, in some cases Radisson designates a specified product or supplier versus a performance specification. Designated items are noted as such. Display only the Radisson logo on guest supplies. Do not display the logo of any other management company or hotel company. All Radisson hotels must comply with the standards that have been established concerning guestroom supplies. No bulk bathroom amenities are allowed unless required for environmental Responsible Business certification.

Purchase these amenities from Carlson Rezidor designated supplier partners. Nightly turndown service is also recommended for all suites and plaza club level rooms if applicable , and should be honored for other guests requesting turndown service. Turndown service completed by 9 p.

Turning down the bed Fold the top of the duvet approximately two-thirds toward the foot of the bed to expose the cover sheet and sleeping pillows.

Pull back the top sheet and cover sheet, if using triple-sheet option in one operation to form a triangle. If a breakfast menu card is used, place it on the pillow. Place a turndown chocolate or mint on the pillow. Single-occupied single bedrooms: Turn down the side of the bed closest to the bathroom. Double-occupied single bedrooms: Turn down both sides of the bed. Single-occupied, two-bedded rooms: Turn down the bed nearest the bathroom, and turndown the side nearest the nightstand. Double-occupied, two-bedded rooms: Turn down the sides nearest the nightstand.

Public areas must be cleaned and inspected frequently. Each stall must be supplied with an extra roll of tissue. Stalls in the women's or unisex restrooms must have a container for the disposal of feminine products. Ensure that ceiling tiles are clean and in good repair.

Flags must be spotless and free from any wear and tear. Flagpoles must be clean and well maintained. Diana L Nelson. Wendy M. Ken Powell. Michael T. Our Company Carlson's roots are set in , when Curtis L. Carlson Credo Carlson has always been driven by and rooted in a strong set of values exemplifying the bold, entrepreneurial spirit and high quality standards embodied by our founder, Curtis L.

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